TERMS AND CONDITIONS – SECURITY AND PERSONAL DATA

  1. HOME

The present terms of use are applied to and regulate every visit and use of the online store and the website of www.colores.gr. The present terms describe and regulate every transaction of the website’s users and our clients, as well as every transaction from a distance in general with the company GLEICH EMILIOS & SIA EE, which is located in Greece, in the town of Athens, at 84A Konstantinoupoleos Av, with Tax Registration Number (VAT) 801078313.

Every user of the online shop www.colores.gr is presumed to have read, understood and accepted the present terms before proceeding with any website use and transaction with the company. Please read the present terms and if you have any queries, do not hesitate to contact us.

In these Terms & Conditions you will waive or give up certain legal rights and agree to certain limitations of liability and exclusions of damages. These Terms & Conditions require you to use arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. If you do not agree with these Terms & Conditions, do not order any Products using the Website.

  2. WHAT IS INCLUDED IN THE TERMS OF USE

The present terms of use include the rights and responsibilities of the website users, the process of ordering, paying and receiving the products the users have selected, the Privacy Policy that ensures the Users’ personal information as well as the specific terms that regulate the Company’s relationship with every User.

  3. PLACING AN ORDER

The available types of ordering are the following:

–  Ordering by the order form of our Website www.colores.gr

–  Ordering by e-mail.

You can place your order, by e-mailing the codes, a description of the products you wish to acquire and your contact information at our email : on the contact page

– Ordering by telephone

You can also place an order by calling our telephone number (+30)2103312056 during work days and hours.

ATTENTION: We have to point out that no order, regardless of the way of placement, will be regarded as received before the User actually receives the relevant confirmation email by our store at the email the User indicated, concerning the availability of the selected product/s.

In order the order to be considered complete, the user must provide us with some important personal information, regarding the payment and shipment of the products.

  4. PRICE – PAYMENT

The available methods of payment are as following:

– Payment upon delivery.

The products are shipped by a courier shipping company and the client pays the cost, which consists of the price of the product/s and the relevant shipping charges, upon the time of delivery. In case of payment upon delivery the extra charge is two (2) euros.

– Deposit or remittance in a bank account.

The client can deposit or remit the exact amount for the product/s and any shipping charges in the Company’s bank account held in the Alpha Bank with the details mentioned below, obligatorily indicating the name, surname and if possible the number of the particular order.

ALPHA BANK
Beneficiary’s Name: GLEICH EMILIOS & ΣΙΑ ΕΕ
Account Number: 1050 0200 2024 150
IBAN: GR67 0140 1050 1050 0200 2024 150
SWIFT: CRBAGRAA

After the money are deposited, in order to facilitate and service the order faster, please let us know about your deposit by sending us the bank receipt by email at info@colores.gr

After the order cost is being deposited in the above-mentioned bank account and after we receive the deposit receipt, the user’s order will be regarded as complete. The deposit or remittance fees in our bank account will exclusively burden the client.

When the customer chooses to fulfil an order by bank deposit, and has not made the deposit within 5 working days, the order will be cancelled.

– By credit or debit card. Accepted cards: Visa, Mastercard, Maestro, American Express, Diners, Discover.

– PayPal. The user can make his/her purchases online, without adding his/her personal data in the site.

For the delivery of products outside of Greece the available methods of payment are: Bank deposit, credit or debit card and PayPal.

  5. ORDER SHIPPING

The shipment of your order is handled by the company GENIKI TACHIDROMIKI in all over Greece and by DHL COURIER for orders outside of Greece.

A) Tracking of the order

After the dispatch of the order we send an informative email that includes the order’s information so that the user can have the ability to track its progress up to the time of delivery.

B) Shipping charges

Greece: Shipping charges amount to 4.50€ (VAT included) per order for purchases weighing up to 2 kgs, plus 1.00€ for each extra kilo. For purchases over 50.00€ the shipping will not be charged.

International shipping: Shipping charges amount to 20.00€ per order. For purchases over 150.00€ the shipping costs will not be charged.

C) Delivery time

Deliveries takes place from Monday to Friday during work days and hours. Estimated time of delivery is one (1) to five (5) days for Greece as a shipping destination and five (5) to seven (7) days for international shipping.

Depending on the country, there may be extra charges arising out of import duties, exchange, customs clearance or other special charges for which the company assumes no responsibility.

  6. RETURNS / RIGHTS OF REPLACEMENT

The Company provides the Client clear and detailed instructions concerning the nature and the function of the products it trades while encouraging the Clients to contact it about any questions in relation to the products.

The customer has the right to return the purchased products with the same Courier Company and to request their replacement a) In all cases where our company was proven to be liable for delivery of products other or essentially different than those ordered. b) In all cases of product defect. c) In change of the preference on behalf of the client.

This right may be exercised within fifteen (15) days of the receipt of the product. In any case, please contact us earlier by email at info@colores.gr.

In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase.

For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging be the one that normally accompanies the product and is in excellent condition, together with the receipt that accompanied the product.

In case of a defective product return the Client will not be charged with shipping costs if he chooses a) the courier with which the Company is cooperating with, b) the cheapest way of shipping, and c) if it is the first return of that particular product.

In the case of the change of the preference of the client, the client undertakes all shipment costs.

  7. SECURITY AND PERSONAL DATA

Α) Personal Data

The cases where the online store www.colores.gr will need some personal details (name, email address, shipping address, phone, etc.) is generally for processing of your order.

The personal information you provide to the online store www.colores.gr is kept solely and exclusively for reasons relating to our transactions with you, for communication purposes and for improvement of services provided, and may not be used or given to third parties (with the exception of competent authorities as provided for by law). The online store www.colores.gr operates in accordance with applicable Greek and EU legislation and keeps a secure record of your personal data for as long as you are registered with any www.colores.gr service. This information is deleted after termination by any means of the transactional relationship.

In addition, you may at any time, if there is reason, proceed to make changes to the personal information you have given us, or restrict or remove the use of a part of this information by completing the appropriate electronic submission form. In any event, we inform you of your rights to access and opposition in accordance with Articles 12 and 13 of Law 2472/1997.

B) Cookies

Cookies are small text files that are used by websites to facilitate and improve user’s experience. Cookies that are essential and necessary for the operation of the website are mandatory, however for all other types of cookies your consent is required.

These types of files have a variety of functionalities, such as remembering your preferences, assisting you to improve your site navigation, as well as promotions, advertisements or other web content more relevant to you. Some cookies are placed by third party services that appear on our pages.

C) Disclaimer

The online store www.colores.gr cannot guarantee the availability of products, but will ensure that customers are notified of any unavailability in time. The online store www.colores.gr is not responsible for delays in delivery after they are received by the delivery carrier.

The online store www.colores.gr is not responsible for any technical problems that may occur to users when they attempt to access the website which are associated with the compatibility of their own computer to access the website. Also, the online store www.colores.gr, has no liability for acts or omissions of third parties, and especially non-authorized third party interventions in products and / or services and / or information available through it.

By using the website, you agree fully that the use is at your own responsibility. The online store www.colores.gr will make every effort to provide high service quality but cannot guarantee that there will be no interruptions or errors.

The company has the right to interrupt the access and use of the website of any user violates these terms.

  8. INTELLECTUAL PROPERTY RIGHTS

To use the website www.colores.gr, the user obtains a non-exclusive, non-transferable, restricted right to access, use and display the website. This right concerns exclusively and only the user as an individual that will use the website and all its functions exclusively for a private and non-commercial use and under the condition that he will fully and from the start conform to the Terms Of Use as they apply each time.

The Website and all its content, as described below, remain in the GLEICH EMILIOS & SIA E.E. company’s absolute ownership, unless it is expressly mentioned otherwise. All the information, photos, sketches, images, sounds, music, descriptions, texts, comments, interactive information, ideas, notes, articles and all the rest elements that are included but not restricted, the designing, the structure, the selections, the coordination, the aesthetics, the way and the form the Website is portrayed, as well as this content’s settlement are products of intellectual creation and are protected by intellectual or/and industrial rights which either belong to the Company or to third parties and have been granted to it. The whole Content is protected by the intellectual property and other laws and international treaty provisions in Greece and the European Union (and other countries’ similar legislation). All the trade names and logos as well as the intellectual property rights relevant to our Company’s Website belong to the Company or each time mentioned beneficiaries.

The User cannot alter, resell, issue, distribute or in any way financially or else exploit the www.colores.gr content (as a whole or partly) without a prior special written consent of the GLEICH EMILIOS & SIA E.E. company.

  9. PERMITTED WEBSITE USE

The User is not allowed to use the Website and its Content in any way:

a) violating the contemporary legislation

b) committing fraud, crime or illegality

c) acting or depicting acts that are shameless, obscene, pornographic, vulgar, racist, sexist, offending, in favor of discriminations, derogator, harmful, harassing, threatening, abusive, malicious, hateful, slanderous, untrue or with political overtones or in any way harassing other users or persons related to the Website.

d) compromising or violating intellectual property rights (including for example and not restrictively the copyright protection or in any way its exploitation, the disclosure of trade names and logos and their exploitation as well as transmission rights), or privacy or other rights of the Company or third parties.

e) acting against the Company’s interests

f) transmitting viruses or other harmful software, spams, causing software security breaches in computers, or networks that could in any way harm, distort, occupy or expropriate an electronic system, data or personal information.

  10. SECURITY

Α) Retention οf Personal Information

The GLEICH EMILIOS & SIA E.E. company recognizes the importance of the security of your Personal Data and your electronic transactions as well, and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information transmitted by the user to the www.colores.gr online shop is confidential and the GLEICH EMILIOS & SIA E.E. company has taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided. THE GLEICH EMILIOS & SIA E.E. company does not disclose the details of their clients and transactions unless they have written authorization from you or this is required by a court order or decision of another public authority.

The codes used to identify you as a user are two: the username and the Personal Security Password, which each time they are entered give access with absolute security to your personal information. It is possible to change your personal secret code as often as you wish. The user is solely responsible for maintaining secrecy and hiding it from third parties. In case of loss or leakage, we must immediately notify you, otherwise we are not responsible for the use of the password by an unauthorized person.

B) Transaction security

PayPal and Credit card payment methods are completely secure for the company’s customers. All information transferred by the user/member to the company is confidential and the company has taken all necessary measures so that it is used to the extent necessary to provide services. The company shall not disclose customer or transaction data. The high level of security of Alpha Bank (the Bank that settles credit card transactions) and of Paypal Services is guaranteed.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

The Bank or PayPal web site on which you enter your card’s data has a digital certificate enabling to check the authenticity, to make sure that belongs to these providers. Your personal information (credit card number and other data) are encrypted in order not to be read or modified during the transaction.

  11. OTHER TERMS

In case any of the present Terms of Use is ruled to be illegal, unfair or for any reason non applicable, then the rest of the terms will continue to be in force and bind the User as if that term didn’t exist.

Α) Force Majeure

If for reasons of force (such as bad weather, strikes, etc.) it is not possible to deliver the goods within the specified time, we will notify you via e-mail in order to be informed if you wish, under these circumstances, the completion of your order.

The GLEICH EMILIOS & SIA EE company assumes no responsibility for any situation is out of his own fault and will do everything humanly possible for your convenience.

B) Modification of terms

The www.colores.gr reserves the right to amend or renew the terms and conditions of trade. The company undertakes no obligation to update the present text of any change or addition to the terms.

  12. COMMUNICATION

If you have any questions concerning the present Terms of Use or you wish to obtain a copy of them and in general for any information concerning the Company and the Orders through our Website please do not hesitate to contact us at info@colores.gr.